Return & Refund Policy
Returns & Refunds
Customer satisfaction is important to us at AD Modera Living.
Return Eligibility
Returns may be requested within 14 days of delivery for eligible items.
To qualify for a return:
- Item must be unused and in original condition
- Item must be returned in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items are non-returnable:
- Final sale items
- Customized or made-to-order products
- Used or assembled furniture
- Clearance items
- Gift cards
Return Process
To request a return, please contact:
support@admoderaliving.com
Include:
- Order number
- Reason for return
- Photos if applicable
Returns sent without approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you regarding approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can assist you promptly.